FREQUENTLY ASKED QUESTIONS
1. What's your coverage area?
Based in Central New York, we cover several surrounding counties within approx. 1.5 hours of Syracuse, NY. Events at a great distance from Syracuse, NY or Destination Weddings may incur additional travel costs.
2. Do you offer a written contract?
Absolutely. Our contract outlines and establishes our every obligation to you and your event. If you'd like to view it prior to reserving your date, just let us know and we'll be glad to send you a copy.
3. Can we meet in person?
Sure! We're glad to meet in person. Sometimes distance and schedules make it difficult, so we're glad to have phone or Zoom meeting as well.
4. What is the payment schedule, can we pay in installments?
After paying a one time retainer to reserve the date of about 1/3 of your total, most clients pay their balance in monthly installments, which are automatically charged to a credit card. Alternatively, we can also accept check payments in thirds; ⅓ retainer, ⅓ halfway to your wedding date, and ⅓ just before your wedding.
5. Do you cover more than one wedding or event per day?
For most dates, we focus on just one. That said, since the Covid-19 pandemic forced so many couples to shift their dates due to governmental restrictions, we've made accommodations to cover more than one wedding per date, if necessary, but we do prefer to keep our sole focus on one event.
6. What makes you different from other filmmakers? *Also read Our Process
There are many competent and professional Wedding Videographers in Central New York. All have their own strong points. We can simply tell you what we do and what our aim is; To document your biggest day with my own artistic style. We strive to keep a low-profile, capture all of the love and sincerity you exude as a couple, and capture some of those candid moments you may have missed, as the day flew by.
7. Have you worked at our ceremony or reception venue before?
Over the past 12+ years working in Syracuse area wedding industry, we've worked at most venues in CNY. That said, if we haven't been to yours, be assured we'll adequately prepare prior to your event by visiting the venue and/or speaking with the site contact and familiarizing ourselves with the floor plan. Every site poses different challenges – different load-in and security procedures, different room sizes and configurations, different acoustics etc. We'll always ensure familiarity to try to avoid any surprises on your wedding day.
8. When do you arrive for our event?
This largely depends on your package and coverage. For most, we arrive at least 1 hour+ before the scheduled start time, to capture establishing shots and venue details. If your coverage package includes getting ready and preparations, it could be significantly earlier.
9. How much would you charge for overtime?
Should you decide to extend to time of your event beyond your package coverage, or decide you need coverage at the very end (e.g. for a Sparkler Send-Off), our overtime rate is $200 per hour. If you suspect your event may go into overtime, just let us know and we'll plan accordingly.
10. What do you require from us?
The more we can get to know you, the better! Since planning a wedding is a hectic experience, we've created an online videography planner for you to complete at your convenience. It takes about 15-20 minutes, and doesn't need to be completed all at once, but you're welcome to be as detailed as you wish. It will cover everything from questions about your vows, any ceremony readings, how many toasts are planned, as well as family details, like table #'s of all your favorite people. Before your big day we'll have a meeting (phone or in person) and go over all the details to ensure we understand your wishes and have your vision at the forefront.
11. How will my Wedding Video(s) be Delivered? *Also read Our Process
Since most people have Smart TVs that run Apps, and don't watch DVDs anymore (or even own a DVD player), we offer digital delivery. In addition to receiving full-res downloads of your films to backup and save, we include a complimentary Smart TV App, as well as a private online Gallery to watch your wedding films on nearly any modern device; TVs, Tablets, Computers, Phones etc. in addition to the awesomeness of having your own channel on any and every Smart TV you want, because our films are delivered digitally, our services are 100% Tax Free! Ask to see a Demo of a Wedding Film Gallery.